The fine print, unfined

Policies, in plain words

Written by Kim, not by a legal department. If anything here doesn't fit your situation, just ask.

Money & payment

No payment is taken online. Every request shows an estimate from the published rates; Kim confirms the final total with you directly and you settle with her in person — whatever works for you both.

The full write-ups are on their way.

Deposits, scheduling changes, keys, emergencies — Kim is happy to walk you through any of it right now.

Ask about a policy

More context lives on the FAQ page.